What Customer Messaging Does for Your Program
You and your buyers can message each other inside the app instead of losing conversations across texts, emails, and DMs — and important updates drop into the thread automatically.
One Thread Per Family
Every conversation lives in one place with full history — no more scrolling through texts to find what you promised.
The Timeline Writes Itself
When you send an offer or a matching puppy goes live, the update posts into the conversation automatically, so the thread reads as the whole story.
Pick a customer from your dashboard inbox — or reply to the notification when they message you first.
Write your message and optionally attach a puppy — it shows up as a card the family can tap.
Offers and new-puppy matches post into the thread automatically, keeping both sides on the same page.
Nobody Misses a Message
You get a bell and an email when a family writes; they get a branded email from your kennel when you reply.
What You Can Do With Customer Messaging
Common Questions
Do Customers Need an Account to Message Me?
Yes — messaging lives in their private account on your site, which they get when applying or signing up. Leads without accounts still reach you through your contact and application forms.
Will Customers See the Whelpify Name?
No. Message notification emails are white-labeled with your kennel name, logo, and colors, and replies land back in your inbox.
Get Started With the Setup Guide
Follow the Customer Messaging guide for setup, everyday use, and the details to check along the way.
Your Website, Your Dogs, Your Own Domain
Bring your program together with a website, puppy listings, applications, and payments. Go annual and claim your free custom domain after your first successful payment.
Free custom .com for one yearAnnual: after your first successful payment. Monthly: after two successful payments.Go Annual and Get It Sooner
Annual plans charge when you activate your website, with no trial. Monthly plans include a 30-day trial for new customers. Standard .com only. Paid renewal after year one.