What Refunds & Credits Does for Your Program
Sometimes a family backs out or plans change. Whelpify handles it cleanly — give the money back, keep part of it, or turn it into credit for a future puppy — with the buyer notified automatically.
Every Outcome Supported
Full refund, partial refund, credit toward a future litter or any puppy, or forfeited deposit — pick the outcome and Whelpify handles the rest.
Credits That Apply Themselves
Issued credits sit on the customer's account and apply automatically to their next reservation.
Choose the cancellation outcome that matches your policy.
Stripe refunds process automatically; credits are recorded instantly.
The buyer gets a clear email and your books stay accurate.
The Puppy Goes Back on Sale
Cancelling releases the puppy to Available and restores the family's waitlist standing.
What You Can Do With Refunds & Credits
Common Questions
Can I Do a Partial Refund?
Yes — keep your non-refundable portion and return the rest, with the exact amounts recorded on the payment.
Get Started With the Setup Guide
Follow the Refunds & Credits guide for setup, everyday use, and the details to check along the way.
Your Website, Your Dogs, Your Own Domain
Bring your program together with a website, puppy listings, applications, and payments. Go annual and claim your free custom domain after your first successful payment.
Free custom .com for one yearAnnual: after your first successful payment. Monthly: after two successful payments.Go Annual and Get It Sooner
Annual plans charge when you activate your website, with no trial. Monthly plans include a 30-day trial for new customers. Standard .com only. Paid renewal after year one.