What Refunds & Credits Does for Your Program
Sometimes a family backs out or plans change. Whelpify handles it cleanly — give the money back, keep part of it, or turn it into credit for a future puppy — with the buyer notified automatically.
Every outcome supported
Full refund, partial refund, credit toward a future litter or any puppy, or forfeited deposit — pick the outcome and Whelpify handles the rest.
Credits that apply themselves
Issued credits sit on the customer's account and apply automatically to their next reservation.
Choose the cancellation outcome that matches your policy.
Stripe refunds process automatically; credits are recorded instantly.
The buyer gets a clear email and your books stay accurate.
The puppy goes back on sale
Cancelling releases the puppy to Available and restores the family's waitlist standing.
What You Can Do With Refunds & Credits
Common Questions
Can I do a partial refund?
Yes — keep your non-refundable portion and return the rest, with the exact amounts recorded on the payment.
Ready to Run Your Whole Program From One Login?
Set up your whole system in minutes — from litters and puppies to payments and applications. Try everything free for 30 days; plans start at $29/month after.
30 days free. Cancel anytime before the trial ends and pay nothing.